It’s How You Say It

It’s How You Say It

Go up to any random person and ask them to finish this quote “it’s not what you say its…” When I’ve tried this I always hear the answer “how you say it”. “How you say it” refers to the voice tone, inflection, volume and body language we use when communicating....

Those Challenging People Situations

You’ve hired the best person for the job, established an effective performance management process, and created an environment where employees can feel satisfied and engaged. However, there may be situations when a team member’s behavior is negatively impacting his or...

Guiding the Manager to the Leader Journey

Does your organization promote new managers from inside? When you promote employees from within your organization, you already know they fit your culture and are excellent performers. However, the skills that made the new manager successful in the past may not be...

Communicating Up

Successful managers have well-developed communication skills. They know that success comes from communicating expectations to their team members and listening to their concerns. However, one of the most important but overlooked communication skills for managers is...