Performance Management is a continuous cycle starting with setting goals and expectations, to on-going coaching, to conversations to correct performance shortfalls or praise results.  The process is most effective through conversations where managers and employees work together to plan, monitor and review objectives, and overall contribution to the organization.

Goal Setting for Success

Effective goal setting involves not only setting specific, measurable goals but also having a step-by-step plan for execution and monitoring for success. Starting with an examination of overall organizational objectives, participants develop goals for their departments and employees utilizing a cascading approach.  Special emphasis is placed on the “how” of goal achievement and the importance of establish goals and expectations to aid in coaching and feedback. Length: 3 hours

The Manager As Coach

Do your employees consider you an effective coach? The effective coach gives guidance through instructions, monitoring, feedback, and training. Participants practice coaching and feedback skills for informal MBWA coaching, coaching for skill development, and formal one-on-one coaching. Company specific coaching situations are discussed in the workshop for on-the-job skill transfer. Length: 3 hours

Performance Appraisal … Documentation and Discussion

What is one of the most important parts of a manager’s job? To fairly evaluate their employees’ performance. Learn how to provide written feedback that is specific and relevant on performance appraisal forms and then practice discussing your comments for increased employee productivity. Company appraisal forms and processes are incorporated into the workshop. Length: 3-4 hours depending on the amount of practice

Positive Disciplinary Practices

Are your employees self-disciplined or do you periodically have to administer your company’s discipline process? Positive disciplinary practices focus on the word “teach” which is more appropriate for today’s workforce and not “punishment” type discipline.  Managers learn that their role in the discipline process is to identify where behavior or performance is below standard and then to conduct a problem-solving session allowing the employee to participate in self-discipline. Company specific forms and processes are incorporated into the workshop.  Length: 3 hours