Mar 1, 2011 | Newsletter
What are the goals for your organization this year? Improve customer satisfaction? Increase productivity? Reduce costs? To improve the effectiveness of goal setting, many organizations add a specific measurement and a target date such as “improve customer satisfaction...
Mar 1, 2011 | Newsletter
What exactly is leadership? I’ve asked a number of colleagues recently and received a variety of different answers. Put in “leadership books” on the Amazon.com website and you will receive 57,849 entries. Here is one definition: “A leader is one who knows the way,...
Mar 1, 2010 | Newsletter
(The following content is excerpted from The Management Map) Before you can be awarded a driver’s license, you typically practice driving and study many traffic laws. There are also a considerable amount of employment laws but when you promote your managers, they...
Dec 1, 2009 | Newsletter
Are you working on your training budget? Since budgets are still pretty tight for many organizations, it is especially important to spend your training dollars wisely and stay away from “nice to do” training. An effective training plan targets specific training needs...
