Complaints = Opportunities
It’s Monday morning, you have a long to-do list, reports to complete, and several meetings to attend when you see one of your employees walking toward you appearing upset. Quick…what is your first reaction? Did you say exasperated because “you don’t have time...We Need Management Training!
I know it’s going to be a great day when the phone rings and I hear “We need management training!” I truly believe that 1) having great managers positively impacts business results, retention, and engagement; and 2) every manager has the potential to be a great...