Where did YOU attend Team Player School?

Where did YOU attend Team Player School?

Jun 3, 2019 | Newsletter, Uncategorized

Of course, we know that there is no such thing as Team Player School** but since we were children, we have been thrown on one team after another: soccer teams, scout teams, work teams, project teams, etc.  How did you learn how to be a good teammate? Some of your...
Valuing Diversity of Thought

Valuing Diversity of Thought

Mar 16, 2019 | Newsletter

Have you ever thought “there is got to be a better way?” Thought Diversity is valuing the philosophy of “more-than-one-way” thinking. Companies that bring people together who think differently from one another, are able to tackle business challenges by stimulating...
Employee Empowerment = Customer Satisfaction

Employee Empowerment = Customer Satisfaction

Dec 9, 2018 | Newsletter

As you wait on hold to speak to a customer service agent you think, “The person who answers the phone will probably not be able to help me.” And unfortunately, you are correct.  The agent has to check with his supervisor, or transfers you, or refers the problem to...
Accountability Friendly Organizations

Accountability Friendly Organizations

Sep 4, 2018 | Newsletter

If you regularly hear comments like it’s not my fault, I didn’t have enough time,  or my personal favorite … I didn’t know I was supposed to do that, nobody told me, you probably don’t work in an Accountability Friendly Organization. “Responsibility equals...